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	<title>Andreea Marc &#187; fidelizare</title>
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		<title>Delight the Customer</title>
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		<pubDate>Wed, 22 Apr 2009 06:35:56 +0000</pubDate>
		<dc:creator>Andreea Marc</dc:creator>
				<category><![CDATA[Training]]></category>
		<category><![CDATA[afacere]]></category>
		<category><![CDATA[alin ghizasan]]></category>
		<category><![CDATA[arhipelago]]></category>
		<category><![CDATA[clienti]]></category>
		<category><![CDATA[comportament de cumparare]]></category>
		<category><![CDATA[Comunicare]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[fidelizare]]></category>
		<category><![CDATA[hotel capitol]]></category>
		<category><![CDATA[Iasi]]></category>
		<category><![CDATA[tom peters]]></category>

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		<description><![CDATA[&#8220;Satisfactia clientilor nu mai este suficienta pentru a supravietui pe piata competitiva de astazi. De aceea, este nevoie de incantarea clientilor&#8221;.  (Tom Peters) Perioada: 5 &#8211; 6 Mai 2009 Durata: 2 zile Oras: Iasi Loc de desfasurare: Hotel Capitol Taxa de participare: 1000 RON Descriere: - Vrei sa stii cum se creaza o prima impresie [...]]]></description>
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